A quality problem is any circumstance where the intended quality characteristic is either absent or not qualified to the required specification. We can also say, it is an instance of not adhering to standards or criteria.
In this modern time, there is nothing that is problem/ error free. This is the situation where we have to understand first what is Problem & then Problem Solving Approach.
What is Problem Solving Approach?
The problem-solving is nothing but the process of detecting a problem, coming up with potential solutions, and taking the right action. In order to effectively manage and run a successful organization, leadership must guide their employees and develop problem-solving techniques.
Why is fixing problems crucial?
In addition to empowering, you in your personal life, strong problem-solving abilities are essential in the workplace. Employers frequently cite everyday issue-solving as essential to the success of their organizations in the current, rapidly changing global economy. Employees can utilize problem-solving to come up with useful and original solutions as well as to demonstrate their independence and initiative to employers.
How to establish a problem-solving approach
1. Identify the problem accurately
Before being able to confront a problem its existence needs
to be identified. This might seem an obvious statement but, quite often,
problems will have an impact for some time before they are recognised or
brought to the attention of someone who can do anything about them.
In many organisations it is possible to set up formal systems of communication so that problems are reported early on, but inevitably these systems do not always work. Once a problem has been identified, its exact nature needs to be determined: what are the goal and barrier components of the problem?
2. Understanding how complicated the Problem is:
You must be aware that each problem will differ in its breadth and
in the amount of time it will take to solve it as you go about doing so. This
is due to the fact that every problem’s complexity varies. There are several
tools and techniques available to determine the problem’s complexity. Following
is a list of some of them:
- Cause & Effect Diagram
- Pareto Chart
- Affinity Diagram
- Histogram
- 5Why Analysis
- Control Charts
- PDCA Approach
You can use any of these tools or in combination and techniques to determine the problem’s complexity after identifying the many contributing aspects.
Steps of Problem-Solving Process
Step 1: Ask some questions to define the problem statement
- What’s the Problem?
- How did you find the Problem?
- How long has the problem existed and when did it first discover?
- Is there enough information at hand to contain the problem and stop it from moving on to the following stage of the process? If so, solve the problem.
- What information is available or required to adequately define or comprehend the issue?
- Is solving the problem right now of the utmost importance?
Step 2: Define the Goals.
- What is your ultimate objective or ideal situation?
- What would you achieve if you solve this problem?
- What time frame is ideal for resolving this problem?
Step 3: Identify the Root Cause of the Problem
- Determine any potential root causes of the problem.
- Sort potential problems cause by importance.
- What details or evidence supports the root cause?
Step 4: Develop Action Plan
- Make a SOP (Standard Operating Procedure) that must be taken to treat the problem’s fundamental cause and stop it from spreading to other people.
- Give each activity a time limit (TAT) and an owner.
- Status procedures to guarantee fulfillment
Step 5: Execute Action Plan
- Implement a plan of action/ SOP (Standard Operating Procedure) to address the underlying issue.
- Verify the completion of the action.
Step 6: Analyze the Results
- Data gathering and observation
- Have you achieved the objectives you set in stage 2?
- Were there any unanticipated effects?
- Remove previously added activities that were added to contain the issue if it is fixed.
Step 7: Continuously Improve
- Find more chances to put the answer into action.
- Make sure the issue won’t recur and share the lessons learned.
- Repeat the 8-Step Problem Solving Process as necessary to generate additional improvements.
Conclusion:
Many people are curious as to what problem-solving involves
because of the complexity that is growing inside various companies. If you’re
unsure of what problem-solving involves, this article will provide you with all
the information you need to know.
This is due to the fact that it will not only inform you of some of the best methods for resolving various problems, but also the advice, resources, and strategies we have provided can be quite beneficial to anyone who needs to cope with a challenging problem.
